What broke
Name the appliance, fixture, or system so the problem is obvious from the work order alone.
ResidentsMaintenance
Maintenance
Getting
things
fixed.
Two lanes, and picking the right one matters. Urgent problems go to the 24-hour phone line so someone is moving on it tonight. Everything else goes through the portal, where it is tracked instead of forgotten.
Call, do not file.
Call 510.883.9000 right away for any of these. The line is answered around the clock, including weekends.
a water leak of any size
smoke or fire
a security breach, or a door or keypad that will not lock
no heat or no ventilation
an elevator outage
If you are not sure which lane something belongs in, call. Being routed in 30 seconds beats waiting on a form that sat in the wrong queue overnight. For a fire, a medical emergency, or a crime in progress, call 911 first.
Filing a work order.
For anything that can wait 24 hours, a slow drain or a loose handle or a heated towel rack that stopped working.
01
Open the resident portal and log in with your account details.
02
Go to the Maintenance tab.
03
Click Request Maintenance.
04
Describe the issue under New Request.
05
Give permission to enter, or set an appointment window for the technician.
06
Submit the request.
07
Management reviews it and assigns a maintenance technician.
Three things to include.
What it is doing now
Say whether it is intermittent, getting worse, or already causing damage like standing water.
A photo
One photo saves a scoping visit and gets the right parts on the truck the first time.
Still have a question?
Ask the Panoramic Northside assistant. It knows the building, and it will hand you to a person when it should. For anything urgent, call 510.883.9000 instead.
More resident guides.
New move-ins
The quick-start guide for 1752 Shattuck. Building and apartment access, internet, waste, laundry, mail, and the features that are easy to miss in your first week.
Move-in day
Plan your arrival: check-in window, elevator reservation, where to unload on Shattuck, and what is already furnished so you can pack lighter.
Getting around Berkeley
Walking to campus, Downtown Berkeley BART, AC Transit on Shattuck, Bear Transit, biking, and the routes to SFO and OAK without a car.
Something urgent? Call, do not file.
A leak, smoke or fire, or a security problem goes to the 24-hour line. Everything else is faster through the portal.